Return Policy, Product Warranty and Warnings

Return Policy 

If you are not completely satisfied with your order, you may return the unused items (excluding cds, dvds, and printed materials within 15 days from the date of invoice for a full refund (excluding shipping charges and any applicable restocking fees). Just return the item(s) with your information and instructions for an exchange or refund. A copy of the packing slip must accompany all returns. We reserve the right to not accept returns that are in poor condition or are not accompanied by a packing slip.

SuperFlex Products Limited Warranty

SuperFlex warrants that the products sold by it are free from manufacturing defects ranging from 3 months to 1 year depending on the specific product. Should your product show signs of defective workmanship or material, you should call our customer service department at 1-866-750-7508 to receive an exchange or return the product to SuperFlex at 14307 Cedar Hill Dr. Winter Garden, FL. 34787

This warranty is limited to the replacement of the product by SuperFlex®, and all transportation, shipping and return costs shall be at your expense. This warranty does not extend to any defect or problem caused by the negligence or acts of you or others, failure to maintain the product in accordance with instructions furnished with the product, unreasonable use, accidents, alterations, or ordinary wear and tear.

SuperFlex WILL NOT BE RESPONSIBLE OR LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, including but not limited to use of any product, loss of time, inconvenience, or other incidental or consequential damages with respect to persons, business or property, whether as a result of breach of warranty, negligence or otherwise.

SUPERFLEX PRODUCTS LIABILITY SHALL BE LIMITED SOLELY TO THE REPLACEMENT OF THE GOODS NOT MEETING THE QUALITY AND SPECIFICATIONS WARRANTED. NO OTHER WARRANTY, EXPRESSED OR IMPLIED, SHALL APPLY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ANY SUCH IMPLIED WARRANTIES ARE EXPRESSLY DISCLAIMED. IN THE EVENT APPLICABLE LAW PREVENTS THE DISCLAIMER OF ANY IMPLIED WARRANTIES, THEN SUCH IMPLIED WARRANTY SHALL BE LIMITED TO THE DURATION OF EXPRESSED WARRANTIES ABOVE.

Warnings:
Always perform safety checks and inspect your bands carefully before each use for any tears, wear or damage. NEVER use a damaged band!

Always use proper footwear when looping bands over the foot. Proper footwear does not include flat soiled shoes, which may allow the band to slip off the foot. Use running shoes or shoes that have rubber tread soils for band safety. Always wear safety glasses if lying flat on the floor, table, or any apparatus while looping bands over the foot.

Resistance bands will eventually wear out over an extended period of time. If Bands #1 – #3 begin to peel, carefully trim the peeled edge with a small pair of scissors.

Always wear safety glasses or safety goggles for protection.

Never stretch any band more than twice its original length.

Do not use if there are loose hardware, stitching, thread, tears, fraying, abrasion, holes, or evidence of wear on any part of equipment or any mounting apparatus and/or door frame. When using door harness, be sure door & frame are secured; and door is locked at all time.

Be sure there are no people, no sharp and dangerous objects on floor and surrounding area. Do not exercise on slippery, cluttered or unstable surface.